Your agency runs on you.
That's the problem.
Penguin Ops embeds inside agencies as your fractional COO, building the systems, automations, and team structures that move you out of delivery and into growth.
A 60-second look at what an engagement feels like.
Tap a phase to see what happens. No fluff, no theory, just what we actually do inside your business.
We sit inside your business, map every workflow, and surface where the time and money are actually leaking.
Sound familiar?
You're doing £15/hr work with a £500/hr brain
Client updates, chasing the team, fixing delivery errors, approving everything. Your calendar is full. Your pipeline isn't.
Your team can't move without you
Nothing is documented. No one knows the process. Every decision routes back to you, which means nothing happens when you're not there.
Onboarding is chaos, delivery is inconsistent
New clients feel the cracks before month two. Inconsistency breeds distrust. Distrust becomes churn.
You haven't had a real week off in months
You're running sales, delivery, ops, HR and finance at the same time. You're not building a business, you're maintaining a job.
One embedded operator. Everything ops.
You don't need a full-time ops director. You need someone who knows exactly what a growing agency needs, who can build it fast and hand it off clean.
Team Management
You focus on growth. We manage the day-to-day: team check-ins, blockers, performance, accountability.
Systems Building
SOPs, workflows, playbooks, onboarding docs. The infrastructure your agency actually runs on.
Ops Auditing
We map your current state, find where time and money are leaking, and give you a clear priority list.
Automations
n8n workflows, Zapier, Make. We cut manual repetitive work and let your team focus on what matters.
AI Integration
Practical AI tools built into how your team works. Not hype. Tools that save hours every week.
Map. Gap. Loop. Free.
Map
We audit your ops, team, and delivery flow end to end. No assumptions.
Gap
We identify what's missing: systems, tools, process, team clarity.
Loop
We build, test, and refine the infrastructure with your team in place.
Free
You step back from delivery and focus on what actually grows the business.
Most clients see meaningful ops change within the first month.
Real numbers from embedded engagements.
Operations work is only worth doing if it moves the numbers that matter. Here's what that's looked like in practice.
Client churn reduction for a retained agency client over 8 months
Revenue growth during one embedded engagement (50k to 200k MRR)
Operators build trust. Results keep it.
"Kam's made sure I'm not spending every single day stuck in operations - he's absolutely revolutionized the back end of the business."
"Before you came in things were a mess, team was weak, operations weren't optimal and as a founder I was feeling overwhelmed 24/7. Fast forward to now: team is 100% dialled in, clients are super happy, agency is growing without things breaking."
"Within 30 days the team was running daily standups, weekly reporting, and a fully documented onboarding flow. I stopped being copied on every email."
"The systems they built outlived their engagement. That's the real test."
More client results available on request.
Questions, answered.
Agencies and service businesses, primarily in the UK. Most clients are between 30k and 100k MRR and either scaling fast or stuck at a ceiling.
You get the output of a senior COO without the cost or commitment of a full-time hire. I work across your business, build the systems, manage the team, and hand things over clean.
Discovery call first, then scope confirmation. Most clients are onboarded within a week.
No. All packages are month-to-month. I build things so well that clients stay, but you're never locked in.
An ops manager executes. I design, build, and also execute. I've seen what works across multiple agencies, which means you don't pay for the learning curve.
Both. You're in the loop on decisions that need you. Your team gets the structure, accountability, and clarity to move without you.
Ready to stop being the most expensive person in your own business?
Book a 30-minute discovery call. No pitch, no pressure. Just a clear picture of what needs to change and how.
Book Your Free Discovery CallLimited availability. Month-to-month. No lock-in.